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Thread: WXM can't update to rev 1.14

  1. #1
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    WXM can't update to rev 1.14

    I just hooked up my Apex yesterday completed the firmware update and am having some issues with the WXM. I tried following the guide on the forms but can't get the WXM update to get to Rev 1.14. Is there something I'm missing?

  2. #2
    Frequent Contributor Alain B's Avatar
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    Describe the process you had follow for the update .

    Alain

  3. #3
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    I followed the exact procedure on from here http://forum.neptunesystems.com/show...date-Procedure

    I have now lost everything on my Fusion dashboard as well :/

  4. #4
    Frequent Contributor Alain B's Avatar
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    Do you mean your controller does not connect with fusion anymore ?


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  5. #5
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    It says that Apex is "ok" on the head unit. However, the web browser is completely blank

  6. #6
    Frequent Contributor Alain B's Avatar
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    Have your clear your browser ?


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  7. #7
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    Yes, I cleared all browsing info, cache, cookies etc

  8. #8
    Frequent Contributor Alain B's Avatar
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    One last question : when you had updated your Apex , did you used a wire connection between your Apex and the router and between the pc and the router or just a wifi game adapter ?


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  9. #9
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    I updated firmware via a hard wired connection

  10. #10
    Frequent Contributor Alain B's Avatar
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    Try a hard reboot of the controller , it might help to clear things up .


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  11. #11
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    Would that mean just pulling the power?

    If so, still nothing on Fusion

  12. #12
    Frequent Contributor Alain B's Avatar
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    yes pull the plug , wait a minute and plug it back .


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  13. #13
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    Still blank on Fusion

  14. #14
    Frequent Contributor Alain B's Avatar
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    does the controller work ? never mind fusion for now !


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  15. #15
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    Just tried manual control on a few tasks and it is functioning correctly

  16. #16
    Frequent Contributor Alain B's Avatar
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    Ok good so i guess as you can turn on and off outlet it must be from the native web page ?

  17. #17
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    This is what I get ScreenShot2014-08-20at124312PM_zpscf26a7f0.png

    Update- Now saying Apex is disconnected

  18. #18
    Frequent Contributor Alain B's Avatar
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    As you can get the controller to do a few tasks , it must be from the native web page ; this is fusion . From where did you just tried manual control ? You cannot upgrade firmware from fusion neither you can get your WXM to upgrade to 1.14 . You have to return to the native web page to perform those tasks , when those are completed then you can fix fusion .

  19. #19
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  20. #20
    Frequent Contributor Alain B's Avatar
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    From the module list at the top left of page select WXM , select Update Firmware and click on Submit Module Change ; you will see the progress in the middle of the page . When this is complete , go a little lower and select WXM RF Firmware and click on WXM Firmware Update ; again you will see the progress in the middle of the page . When the process is complete , wait a minute and remove the aquabus cable from the WXM , again wait a minute and plug it back . It should be at REV 1.14 and RF REV 1.2 after .

    Capture.PNGCapture 2.PNG

  21. #21
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  22. #22
    Frequent Contributor Alain B's Avatar
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    What version of Apex firmware have you upgrade to ? 4.32_7A14 ?

  23. #23
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    4.32j-7a14

  24. #24
    Frequent Contributor Alain B's Avatar
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    it look like the whole process was corrupted somehow , i would reload the apex firmware , make sure the web page is update and the browser is clear . then upgrade the wxm again : both firmware and rf firmware . it should work . if not then it will be time to email neptune support .


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  25. #25
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    Do I have to reset my Apex somehow prior?

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