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Thread: disconnections

  1. #1
    New User
    Join Date
    Oct 2014
    Location
    Malta
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    14

    disconnections

    hello friends i been fighting 2 months i have my apex connected with internet power plug sometimes it stay connected and after some time it will disconnect from fusion i dont know nothing about network. To connect again i need to restart the modem and the plug any one know how to solve this issue and what is the solution to have stable connection with apex

  2. #2
    New User
    Join Date
    May 2015
    Location
    California
    Posts
    2
    Ive been having the same issues with my Apex. If your issues is the same as mine try setting up a port forwarding rule for your apex. I just set one up so only time will till but I am sure this was my issue. Try watching the video below for help.

    https://youtu.be/xzBM9jqaMFY

    read this too
    https://www.neptunesystems.com/downl...king-Guide.pdf

  3. #3
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,463
    Port forwarding has nothing to do with Apex Fusion communications. It is not used.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  4. #4
    New User
    Join Date
    May 2015
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    California
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    2
    Quote Originally Posted by RussM View Post
    Port forwarding has nothing to do with Apex Fusion communications. It is not used.
    Russ any advise to what could be causing our apex to disconnect?

  5. #5
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,463
    Sorry, can't offer much help here - I've not had a problem with disconnects.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

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