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Thread: New Phone and can't get the Android App to work

  1. #1
    Frequent Visitor MickeyCT's Avatar
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    New Phone and can't get the Android App to work

    I just got a new LG G4 and downloaded the Android App, but I can't get beyond the first Neptune page. It worked perfectly on my old phone (so did the older app no longer available that HeneryH developed). I'm traveling for several weeks in a few days and I really want to be able to check on my tank when I have access.

    Can you help?

    Mickey

  2. #2
    Regular Vistor Psymon's Avatar
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    New Phone and can't get the Android App to work

    Why don't you just access everything through the apex fusion website? Then the device you use doesn't matter...

    Sent from my iPhone using Tapatalk

  3. #3
    Frequent Visitor Torx's Avatar
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    I am surprised how many people do not know about Fusion. Try setting that up. 100 easier then the out dated, and iirc, no longer supported app.

    I do not have LG G4, just a Galaxy 5, so I do jot know about possible issues, but I haven't used the app since fusion came out.

    Sent from my SGH-I337M using Tapatalk
    Current: 120 Gallon Peninsula DIY system.

  4. #4
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    Have you tried going to the Fusion site and log in from there? I seldom use the actual app any more.

    Sent from my SM-N910P using Tapatalk

  5. #5
    Frequent Visitor MickeyCT's Avatar
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    I can get to fusion and use it. However I like the app because it updates my tank parameters periodically so when I travel I just have to look at my phone to check on things and don't have to actually open a browser and log in. It's much more convenient to do a quick check.

    Sent from my VS986 using Tapatalk

  6. #6
    Frequent Visitor Torx's Avatar
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    Gotcha. I just leave it as a shortcut on my screen, so a tap does it.

    What part are you having issues with when setting everything up? Errors? Screenshots?

    Sent from my SGH-I337M using Tapatalk
    Current: 120 Gallon Peninsula DIY system.

  7. #7
    Frequent Visitor MickeyCT's Avatar
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    O.k. the shop I can't even get to a settings screen to set it up. Old phone worked fine. New phone have nothing but icon and neptune screen. No settings

    Sent from my VS986 using Tapatalk

  8. #8
    Frequent Visitor Torx's Avatar
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    On the first splash screen, hit the menu button on the phone/tablet itself. That will bring up the options to set it up

    Sent from my SGH-I337M using Tapatalk
    Current: 120 Gallon Peninsula DIY system.

  9. #9
    Frequent Contributor zombie's Avatar
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    In my case (galaxy s5), you long press the left button (menu, task manager) and it will bring it up. I assume yours will work the same.

  10. #10
    Frequent Visitor MickeyCT's Avatar
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    Thanks for the hint. I got it. New phone has no menu button. Searched the internet to find the hidden way to pull up a menu button for old apps and got it going. Happy now.

    Sent from my VS986 using Tapatalk

  11. #11
    Regular Vistor jacob.cumpstay's Avatar
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    I also have a new phone (Xiaomi Mi4c) and when I open the Apex App, I only see the top half of the splash screen. See image below. I cant access the bottom part of the screen where I would usually be able to add my system.
    has anyone come across this previously? any help appreciated


  12. #12
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by jacob.cumpstay View Post
    I also have a new phone (Xiaomi Mi4c) and when I open the Apex App, I only see the top half of the splash screen. See image below. I cant access the bottom part of the screen where I would usually be able to add my system.
    has anyone come across this previously? any help appreciated

    I answered this in post 9.

  13. #13
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    Fusion app runs fine from my Galaxy Note but won't log in on the iphone. I log out and it doesn't accept the password. Even runs from my laptop. Iphone no go after updated fusion app

    Sent from my SM-N910P using Tapatalk

  14. #14
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by Dee_From_Brooklyn View Post
    Fusion app runs fine from my Galaxy Note but won't log in on the iphone. I log out and it doesn't accept the password. Even runs from my laptop. Iphone no go after updated fusion app

    Sent from my SM-N910P using Tapatalk
    Clear your cache

    Sent from my SM-G965U using Tapatalk

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