New Dos - Continuously flash green

[Pheden]

Hello,

Sorry for my english but I'm Belgian.

New Dos installed tonight but after the aquabus and dc power connected, the green led is continuously flash.

My base unit is up to date with the latest firmware.
The dos unit is not listed in the module list.

Here's my neptune's components:

- apex gold
- 2 power bar
- wxm
- BOB
- ALD
- Dos

Thank you for your help!
Philippe

[Pheden]

Nobody to help me? :-(

[zombie]

Try moving the aquabus to a different port and see if that helps. If it doesn't, only support has the tools required to figure out what the conflict is and fix it (without having to reprogram a bunch of stuff). Send them an email of just moving the port doesn't fix it.

[Pheden]

Thank you Zombie for your reply.

Here are the different steps tested:
- another cable
- another port
- factory reset
- only the dos plugged, all other modules unplugged
The module plugged after the dos (plugged on the dos unit) works perfectly!

Thank you for your help
Philippe

[zombie]

Send support an email. You have already tried every step I could recommend.