I try to log onto my apex on fusion and it says isn't connected. Yesterday it was working fine. I was using this link and followed what it said but it still did not help. Also, what does it mean by On Your Browser ?
http://neptunesystems.freshdesk.com/...nication-error
That means using your web browser to access the classic dashboard (the web pages built into the Apex itself).Originally Posted by ColinAbi
Just use the display menu.
Did you try simply rebooting the Apex?
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
Yes I restarted in like 5 times. My Ip address and gateway are different but when I change them, I turn DHCP back on and it resets them. How do I update settings?
Post you ip and gateway that it selected from DHCP and also go to your PC, go to command prompt and type "ipconfig /all" (without quotation marks) and paste those results here.
Ok here they are. IP from apex : 192.168.1.50
Gateway from apex: 192.168.1.1
ipconfig/all : Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Colin>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Colin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : BC-5F-F4-86-D2-3D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4974:5a04:1140:39e%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 16, 2015 14:48:52
Lease Expires . . . . . . . . . . : Tuesday, November 17, 2015 14:48:51
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 247226356
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-BB-AB-92-BC-5F-F4-86-D2-3D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.home:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Colin>
C:\Users\Colin>control copy
C:\Users\Colin>
The ones on the apex are definitely compatible.
So what should I do? It was working yesterday.
You can try unlinking and relinking it.
So I go to confirm removal and type my password in right?
Edit: I did ^ and still says no comm so how do I get the token ?
Anyone ?
Did you deliberately assign the Apex an address of 192.168.1.50? If not, then there is something wrong.
Do you have a tiny green LED lit on the Ethernet jack on the Apex? Is the Apex directly connected to your router, or are you using a WiFi bridge?
If you have that green LED lit, enable DHCP in the Apex if it is not enabled then restart the Apex. Wait 5 minutes. Then see if you can link it.
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
Nope I did not assign the 1.50. I bought it from someone that might but I thought he reset it. There is a green light and it is connected to a netgear range extender with ethernet. DHCP is on and still says no comm.
Sounds like your range extender is not connected to your router WiFi
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
I was pretty sure it is because I can even see the wifi EXT on my phone.
Connect a computer to it to positively test.
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
Just connected it with ethernet and wirelessly and both worked.
Anything else I can try? I saw you said that if I didn't change it myself to 1.50 then something is wrong. How could I fix that ?
Can I just reset it ?
It wouldn't hurt to reset your range extender and or router.
Howbout the apex ? I can do a factory reset.
I wouldn't. That more than likely won't make any difference, but you will lose all your programming in the process.
Reset both and still no comm. Checked Ip and still 1.50 but everything else is 1.1
Should I send it in? Have other people had this problem ?
Mine does it intermittently, don't no why. My guess is it the network doing it. I've learned to live with it using the dashboard when it happens.
Sent from my iPhone using Tapatalk
But this does it 24/7 . Says no comm no matter what.
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