Regardless of whether you are new to the Apex or already have an Apex, please be sure to follow the Get Started Guide to the letter as you set up your new Apex.

https://www.neptunesystems.com/getstarted

IMPORTANT: If you are upgrading from an Apex Classic/Gold/Lite/Jr, follow the Get Started guide all the way through before connecting any modules other than the EB832 to the new Apex.

There is an FAQ and suggested methodology for migrating from an Apex Classic/Gold/Lite/Jr to a new Apex here: https://forum.neptunesystems.com/sho...Apex-or-ApexEL