As a new user to the APEX I am finding my experience with support to be similar to you. I am really trying my best to follow the instructions and have had some success. My APEX appears to be up and running but trying to link my Radion xr15 has been a big wall. It will not take to my APEX and I am out of clues what to do. I am trying to find if I have to upgrade the radion FW. But the ecosmartlive account I set up has no place to update FW that I can see. I have it plugged into my pc and i am at a loss.
I have repeated the steps to connect my radion to my APEX but when I get to the "test" to get the radion's lights to blink, nothing... I am at a loss what to do. That is pretty frustrating.
If someone knows something on how to make that connection I would be thrilled!!!!
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