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Thread: Power brick blinking green ...

  1. #1
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    Power brick blinking green ...

    All of a sudden I noticed my Wav pumps stopped working. Then I noticed that the power supply feeding them is blinking green. What is the problem / solution?

  2. #2
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    I just came on to ask about the same thing. I noticed this few days ago. I went ahead and ordered a brand new 1link power supply and I just hooked it up and it does the same thing. I've noticed that it will run 1 WAV fine but if a second one is plugged in it all stops working. I've checked the voltage and I'm getting 24 volts so I don't know what the heck is going on. I'd hate to order a new 1link module and it be some sorta bug in fusion. Hopefully someone can address this.

  3. #3
    Master Control Freak RussM's Avatar
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    Does the second pump operate if connected by itself? Narrow it down...

    Issues like this probably warrant a tech support case. https://www.neptunesystems.com/support/contact-support/
    I'm not a Neptune support rep. Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  4. #4
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    Quote Originally Posted by RussM View Post
    Does the second pump operate if connected by itself? Narrow it down...

    Issues like this probably warrant a tech support case. https://www.neptunesystems.com/support/contact-support/

    No matter which combination of pumps are plugged in or not, the only time the power supply turns solid green is when I reset the module and pumps and have everything unplugged. I plug in the pump controller and it stays green . As soon as I plug in any one of the pumps it starts blinking immediately.and never a pump shall turn...

  5. #5
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    Hi. I'm having the same issue but with only one pump, whichever port i use left or right when i connect the one pump it starts blinking (power supply).
    when i disconnect and try the other pump on either port works o.k. and stays solid green on power supply.
    I'm thinking a shorted pump.
    Can anybody confirm if that's the symptom with a shorted pump.

    Any help would be appreciated.
    Thanks.

  6. #6
    Master Control Freak RussM's Avatar
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    Contact tech support.
    I'm not a Neptune support rep. Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  7. #7
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    Quote Originally Posted by RussM View Post
    Contact tech support.
    Thanks for the quick response. I opened a support ticket.

  8. #8
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    This issue just started with my WAV power supply tonight. I will open a support ticket, but any info on a solution?

  9. #9
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    Possible bad pump. If you disconnect both pumps from 1link module green light should stop blinking. plug in 1 pump at a time to find out which pump is shorted out. this is what happened in my case, had a bad pump. was not repairable, bought a new pump due to over a year old.
    Good Luck.

  10. #10
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    I've also got the same issue - the problem is that either WAV connected causes it. Either I have 2 bad WAV's or it's something else. It's out of warranty so either I buy replacement parts one by one or I bin them . Not really impressed either way.

  11. #11
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by kw1816 View Post
    I've also got the same issue - the problem is that either WAV connected causes it.
    Contact tech support.
    I'm not a Neptune support rep. Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  12. #12
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    Contact tech support.
    Thanks Russ, I already have . To be fair, as the WAVs are out of warranty I'm not expecting, or feel entitled to, much. I was more hoping that the community would be able to point me in the right direction - I'm quite expecting to have to pay to replace one or more components, the question is, which component ?? Although not impossible, I'd be surprised if both WAVs failed at the same time - which leaves me to replace either the 1link unit or the power supply, or both (at a cost of £200/$250 -yes, that's what we pay in the UK!) with no guarantee of a fix, or buy a single WAV head for £270 ($345) to prove the PSU and 1 link unit are fine. As neither option carries a guarantee of success, it could prove to be very expensive test.

    For that money, I could be replacing the whole setup with a cheaper alternative. Don't get me wrong, I love my Apex and I've got considerable investment in both time and money in it. But when stuff fails after 18 months use, you do start questioning things.

    Kevin.

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