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Thread: Halp Needed AC3 Pro currently a brick

  1. #1
    New User
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    Nov 2016
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    Unhappy Halp Needed AC3 Pro currently a brick

    Hi All,

    I applied the firmware 3.4 update to my AC3 Pro last night and halfway through the update the acloader crashed. When I looked at my controller, the screen was blank and when I restarted the acloader, it would not communicate with the unit. I have since tried restarting the unit several times and even tried the update flash option from the boot menu. Nothing works and the unit is essentially a brick now. It was working perfectly fine before this.

    Does anyone know of any other way to load the firmware back on or to bring this unit back to life?

    Thanks,

    Tom

  2. #2
    Frequent Visitor
    Join Date
    Jan 2016
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    Cincinnati, ohio
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    709
    Use the Neptune link above to open a support ticket. They will be able to help you out.

  3. #3
    New User
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    Cheers, thanks.

  4. #4
    New User
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    Nov 2016
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    Support helped me out and worked with me to make sure I have a new APEX unit by tomorrow. Cannot say enough about the level of support these people offer.

    Thank you very much to the Neptune staff.

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