Results 1 to 7 of 7

Thread: Can't get to configuration....

  1. #1
    NSI Member
    Join Date
    May 2013
    Location
    Gilbert, AZ
    Posts
    196

    Can't get to configuration....

    Well again, I am unable to configure my Apex using the IP address. I have had this issue ever since inception. I get a spinning orange circle for 20 minutes and nothing happens. I am able to see my dashboard but when I click on Modules or anything else I get a spinning circle. I have cleared the cache, rebooted the computer, rebooted the apex, and reset the webpages. I have 2 APEX units and the same thing happens on both. Please help. I am using Safari and have used IE and Edge and Firefox. It doesn't matter.

  2. #2
    Frequent Visitor Justin L's Avatar
    Join Date
    Jan 2013
    Location
    Birmingham, AL
    Posts
    541
    Do you have another device (laptop/tablet/etc) you could try to eliminate your computer as the issue? If it's happening on both then it's likely either your computer or something with a switch/router on your network.

  3. #3
    Frequent Contributor
    Join Date
    Apr 2013
    Location
    Santa Cruz, CA
    Posts
    1,842
    Quote Originally Posted by demariners View Post
    Well again, I am unable to configure my Apex using the IP address. I have had this issue ever since inception. I get a spinning orange circle for 20 minutes and nothing happens. I am able to see my dashboard but when I click on Modules or anything else I get a spinning circle. I have cleared the cache, rebooted the computer, rebooted the apex, and reset the webpages. I have 2 APEX units and the same thing happens on both. Please help. I am using Safari and have used IE and Edge and Firefox. It doesn't matter.
    Yes safari had an update and it does not play nice, you can normally see just the Dashboard but if you click on any of the Tabs you just get the spinning circle. Use Chrome of FireFox and you should be fine.
    Jon

  4. #4
    New User
    Join Date
    Nov 2016
    Location
    Minneapolis, MN
    Posts
    2
    I have been having this same issue. Progressive with all devices over the last few months. First my Mac (safari) stopped working, then android phone ( it wouldn't let me even click on buttons in dashboard). I was having to use my iPad, which would work every time up until a few days ago. Started getting the circle of death. Just tried it with chrome on my Mac and works perfectly . Thanks for the info!!

  5. #5
    Frequent Visitor
    Join Date
    Dec 2013
    Location
    USA
    Posts
    51
    I'm sure the majority of Apex users are Windows or Android users but I still hope that Neptune Systems is still pursuing troubleshooting this issue as it appears to be common now for the entire Mac/iOS ecosystem since the mobile and desktop web engines are so similar. It would be frustrating to have no options remaining for reliable access. Chrome on iOS is also not working consistently for me at this point either.

  6. #6
    New User
    Join Date
    Nov 2016
    Location
    Minneapolis, MN
    Posts
    2
    I just tried again on Android phone. Did the long press on configuration, open in new tab, new tab pulls up, then I was able to access the configuration drop down and change settings.

    I bought an iPad years ago for the sole purpose of using it for my Apex Jr. At that time there was only an iOS app no Android.

  7. #7
    Frequent Visitor
    Join Date
    Dec 2013
    Location
    USA
    Posts
    51
    Open in new tab in Safari on iOS also worked. Thanks for the trick!

Similar Threads

  1. Configuration issues'
    By rdnyva in forum APEX Fusion
    Replies: 2
    Last Post: 12-27-2017, 07:23
  2. Question: Local Output Configuration vs Fusion Output Configuration 2016
    By FoxTalbott in forum A2 Apex/ApexEL and A3 Apex Pro/Apex/Apex Jr
    Replies: 2
    Last Post: 11-07-2017, 06:39
  3. Help! Output Configuration
    By Maxells in forum APEX Fusion
    Replies: 8
    Last Post: 06-10-2017, 13:50
  4. Configuration in Fusion
    By DeeFromBrooklyn in forum APEX Fusion
    Replies: 6
    Last Post: 03-14-2015, 05:29
  5. Question: configuration
    By Rui Manuel Gaspar in forum Apex Classic/Apex Lite/Apex Jr
    Replies: 9
    Last Post: 12-16-2014, 05:37

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •