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Thread: Interface no longer works

  1. #1
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    Interface no longer works

    Have had my apex for over 5 years. Everything was fine. The other day I went to calibrate my pH probe and can no longer get that interface to load, it just sits there with the spinning circle. I tried rebooting the device, no good. I just upgraded the software to the latest version and still no good. Any ideas? Very annoying as I can't do anything other than look at the dashboard.

    Quick update: Just tried it on Chrome on a windows machine, instead of Mac with Safari, working. Very annoying wonder if it is a JAVA related issue (JAVA is the devil, like having blue damsels in your tank)

  2. #2
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    Quote Originally Posted by lefkonj View Post
    Have had my apex for over 5 years. Everything was fine. The other day I went to calibrate my pH probe and can no longer get that interface to load, it just sits there with the spinning circle. I tried rebooting the device, no good. I just upgraded the software to the latest version and still no good. Any ideas? Very annoying as I can't do anything other than look at the dashboard.

    Quick update: Just tried it on Chrome on a windows machine, instead of Mac with Safari, working. Very annoying wonder if it is a JAVA related issue (JAVA is the devil, like having blue damsels in your tank)
    Safari did a security update and created this issue, other browsers like you found out are not effected. If you update to the beta firmware there is a fix put in for Safari browser.
    Jon

  3. #3
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    Is it the removal of JAVA a standard plugin in safari?

  4. #4
    Master Control Freak RussM's Avatar
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    Java is not a factor; it is not used by the classic dashboard (or by Fusion)
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  5. #5
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    Quote Originally Posted by RussM View Post
    Java is not a factor; it is not used by the classic dashboard (or by Fusion)
    Thank god because Java is evil...

  6. #6
    New User joukeder's Avatar
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    same problem

    Quote Originally Posted by lefkonj View Post
    Thank god because Java is evil...
    I have the same problem. If you open a new tab and go to apex address it then does work.....
    Seems to be related to the no graph problem.
    Anu suggestions? problem on safari both OSX and IOS. Same symthoms

  7. #7
    Master Control Freak RussM's Avatar
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    As Jonmos75 already said, this is caused by changes in Safari, and that other browsers work. Use Firefox or Chrome. Or update to the 4.50 beta firmware. https://forum.neptunesystems.com/sho...4-50-Open-Beta
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

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