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Thread: EB832 Single outlet not working

  1. #1
    New User
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    Jun 2014
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    Sugar Land, Texas
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    EB832 Single outlet not working

    I just noticed that one outlet on my EB832 is not providing power. I can hear the switch activate, but it does not supply power. I tried updating the software, but it is hstyill not working.

    Any my ideas on a fix or is it time to open a service ticket?

    Thanks,
    Mark

  2. #2
    Frequent Visitor Justin L's Avatar
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    Jan 2013
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    Birmingham, AL
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    541
    If you're manually switching the outlet to "ON" and you're not getting power on the outlet then it's definitely service ticket/RMA time. If actually turns out to be a software issue let us know, I'd be curious to know the resolution.

  3. #3
    New User
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    Thanks. I will let you know.

  4. #4
    New User
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    Apr 2017
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    Kentucky
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    I am having the same issue. Was there ever a resolution for this issue? Thanks

  5. #5
    Master Control Freak RussM's Avatar
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    Dec 2012
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    California - US Pacific
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    22,464
    Quote Originally Posted by richie.gammon View Post
    I am having the same issue. Was there ever a resolution for this issue? Thanks
    Contact Neptune tech support.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

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