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Thread: Who has had their's for over a year?

  1. #51
    New User
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    Mar 2014
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    NY
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    I had one that fail 2 day before warranty ran out

  2. #52
    NSI Member
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    Apr 2013
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    Santa Cruz, CA
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    1,923
    Quote Originally Posted by gandolf8 View Post
    I had one that fail 2 day before warranty ran out
    I would contact Support by creating a support ticket.
    https://www.neptunesystems.com/support/contact-support/

    I am sure they wont hold two days out of warranty against you.
    Jon
    ***RIP*** to Reeftronics that has saved me more then once and was a great place to look at other peoples programming to get many ideas I use on my own tank. Thanks Russ for all the years of keeping up this great service free of charge to us users that took it for granted like me .

  3. #53
    Regular Vistor
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    Jan 2016
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    South Africa
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    15
    20 months old also 1 down - never run over 40%

  4. #54
    Regular Vistor
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    Jan 2016
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    South Africa
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    Quote Originally Posted by Terence View Post
    As far as the percentages go, true failures for this product are not yet a concern.

    The thing that happens with the WAV, like many high performance DC motor pumps, is that they can require service more often. This is especially the case with a powerhead. The vast majority or issues we have seen with the WAV have been either user-caused or because of failure to maintain. You should see some of the pumps that come back in to us.

    That said, of course there are some customers who have had a failure and who maintained their pumps and kept them pristine.

    End result though is that we are taking care of the customers who have problems.
    Terence - might also be worth looking at the 1Link assemblies...Where the board is supposed to locate itself so it cannot be pushed further inside the housing when plugging in - that to me don't seem to be manufactured right - with the board against/in the slot where it should be on mine it seems the socket panel can't go on so i'm guessing they have siliconed the boards on to get around this.......when the silicone lets go as it has with mine the board can fall quite a long way back......a symptom of this is all the plugs don't seat properly & can connect but not lock & will sometimes disconnect.
    Anybody else have wav plugs that don't seem to lock in properly? - thats a possible reason

  5. #55
    Regular Vistor
    Join Date
    Sep 2014
    Location
    United States
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    21
    Does neltune have a maintenance guide for the wav? The getting started info section refers to a maintenance guide but I’ve never been able to find it. If you’re seeing pumps come back with user maintenance issues it might be worthwhile to publish a recommendation of how to clean them and how frequently.

  6. #56
    Regular Vistor
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    Apr 2016
    Location
    Vista, CA
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    36
    I feel jinxed by this board.... couple weeks past 1 year and my WAV unit just failed today.

  7. #57
    Frequent Visitor
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    Aug 2015
    Location
    Georgia
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    83
    It's supppsed to heat up a bit and you can tell from that it needs cleaning.

    So far i haven't observed that feature work.

    The heat percentage on mine stays the same and never changes.

    I run mine at 20% set to pulse and only intermittently.

    One failed at 2 years and i replaced, the other is still running.

    If they last 3 years thats $66 a year per pump which i can deal with.

    If they don't routinely last 3 years or more then i might buy them only when they are on sale or switch to a different brand.

    My Jaebos are much cheaper and are now breaking into 3 year territory.

    My Vortech will have to last 5 years to compete, although a Westside at $75 isn't a big deal (about what a jaebo costs) to replace a little more frequently.

    The WAV does have the benifit of saving an outlet and not using a VDM, if you already own a 1link that is.

    The flow from the wav is too narrow and forceful to be of great use for lps, no matter what setting i turn it to it does to lps what a maxijet does...upsets them.

    They make for good intermittent surg pumps though.

    Neptune needs to make both a smaller version and one with a wider-slower flow head.

    As it stands on flow, vortech wins.

    As for the value proposition...

    Time will tell.

    At $179 (%10 off you can Sometimes buy them for) they compete better.

    Sent from my SM-G950U1 using Tapatalk

  8. #58
    Frequent Visitor bigjim's Avatar
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    Oct 2014
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    Carpentersville, Il
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    Quote Originally Posted by Allentown View Post
    The flow from the wav is too narrow and forceful to be of great use for lps, no matter what setting i turn it to it does to lps what a maxijet does...upsets them.
    I have my 2 Wavs mounted on the rear wall of my 90 gal mixed reef. I have them positioned in a way that the majority of the stream hits the front wall (not the corals) and bounces off the front glass. This eases the force of the flow and disperses the flow across the tank making everybody including Sammy and Tammy (Squamosa clams) happy.

  9. #59
    New User
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    Dec 2017
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    US
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    4
    I'm glad I came across this thread.

    I wanted to buy 2 of the wave pumps so I can save some outlets on my EB8 but for now I'm sticking to my MP60s. Some of my Ecotech MP pumps are 3 yrs old without any issues.

  10. #60
    Fish Whisperer cypherljk's Avatar
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    Oct 2013
    Location
    Charlotte, NC
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    454
    Almost a year and a half with no problems. I probably clean them about every 6 mos.... and cleaning them now...

  11. #61
    Frequent Visitor
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    May 2014
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    Portugal
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    221
    rr-man, You have your MP60s pluged to EB8 why?

  12. #62
    Frequent Visitor
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    May 2015
    Location
    Montreal, Canada
    Posts
    158
    First loss this week after about 18 months.
    Had both WAVs off and a blinking power brick led.
    Unplugged the defective pump and the brick went back to solid green, working pump started right up.
    I had a spare pump which I quickly put in and configured.
    The defective pump is internaly shorted so un salvageable. I did remove and keep the impeller assembly though.
    Considering the $$ of a WAV pump, 18 months doesn't cut it for me. I've had MP40's running for over 5 years in the same tank under the same conditions.

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