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Thread: Apex said 1 link is unplugged - need help ASAP

  1. #1
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    Apex said 1 link is unplugged - need help ASAP

    I have lost flow to ny entire tank. I have disconnected my apex and all modules to move it and after hooking everything back up, fusion said my wavs are missing. I checked the module status and it says its unplugged but it is plugged in and getting power. Status light is blinking yellow. I have tripple checked modules and all have a aquabus linked to one another. Right now i am dead in the water, need help.

  2. #2
    New User Stackhous's Avatar
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    Make sure the plug in all the way in on the power brick.


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  3. #3
    Frequent Contributor zombie's Avatar
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    Try unplugging and plugging back in. If it reconnects, update the module firmware. If it doesn't contact support you can sometimes get it to reconnect by deleting the module after unplugging it and reconnecting, but you will lose the programming for the pumps in the process.

    You might be an engineer if...You have no life and can prove it mathematically.

  4. #4
    New User
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    I'm having the same problem... WAVs missing. I've tried all the suggestions and nothing works. I have read several other threads that suggest that many have issues with the pumps that are over 1 year old. Then, you send them in to Neptune and barirng "manufacturing error", you get a bill for new pumps for $199 each. (No thanks!) So if you are out of warranty period (1 year) Neptune doesn't stand behind these pumps. As someone else said, "Neptune is a great controller company, but buy your pumps from a pump company." Good luck - I hope yours are still in warranty.

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