I just successfully updated the latest firmware 4.51 without going into the Neptune Community or setting up an appointment with Neptune. The last time my Apex required an update I needed help, a lot. At that update, Neptune was very helpful and I took notes. With the new release I was nervous but knew I needed to do this on my own. I am not that proficient with the backsides of computers. I updated flawlessly and the video tutorial on the firmware update page really helped as I navigated through the steps. I even remembered to go into safe mode on my laptop! I have not had a single issue for months with my Classic. Hoozah!