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Thread: EB832 24v A stuck on

  1. #1
    Regular Vistor
    Join Date
    Apr 2017
    Location
    Seattle WA
    Posts
    41

    EB832 24v A stuck on

    I assume this is going to be a hardware issue, but I wanted to exhaust my options first.

    Following a ATK installation, I have a 24v outlet on my EB832 that is stuck on.

    Power flows freely, and the status LED on the EB is lit.

    I have changed the status to Always Off, Advanced with Fallback OFF and set OFF, and it still stays on. I added a tile to the dashboard and turned it off, still on.

    Just curious if there is anything else I'm missing that can be overriding it when manually told to be off.

    Also, I have all firmware up to date, but I have updated the firmware on the EB anyways, and restarted the whole system.

    Thanks for any advice!

  2. #2
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
    Posts
    13,176
    Assuming your changes actually took and didn't revert back on their own (can sometimes happen when fusion connection is spotty) then there are only 2 reasons this could be happening.

    1. Corrupted firmware (try updating using the same firmware)

    2. Hardware failure (needs to be RMA'd)

    You might be an engineer if...You have no life and can prove it mathematically.

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