So this is completely my fault for sorry in advance. I tried updating the firmware over wifi even though it said not to thinking we had really good wifi. DONT DO IT!!
Anyways so now I connected my laptop (MAC) up to ethernet and tried to update it on ethernet and it did not and kept sending an error message. I tried unplugging it for now 25 hours and using ethernet, power cycles, and clearing caches on safari and it still isn't working. This is exacting what I'm getting. Error sending range {0, 4096}: operation timed out and then it keeps doing this over and over for about 7 minutes and then operation fails.

Name: apex
Host: 10.1.5.118
Port: 80

Don't know if any of that helps.