I really like my new Apex system and hope to solve my disconnection problem so I can continue to monitor things with my iPhone when away from home and traveling. My Apex says the network signal strength is 94-100 percent, but Apex randomly disconnects daily. Sometimes it reconnects itself after a few hours and sometimes it doesn't. It always reconnects when I boot the system with a paperclip, but I obviously cannot do that when away from home. When it reconnects my email message says it was a power problem. Because of that I installed separate heavy duty UPS with battery backup for my computer/modem/router and one for my Apex, but that didn't correct the Apex disconnection problem. I am not able to connect Apex to my router via Ethernet cable because of home logistics.
My home WiFi network has two thermostats and two surveillance cameras connected via WiFi. I had a disconnection problem with a camera but could correct that through the router software by reserving the ISP address and setting up port forwarding. That approach does not seem to work for preventing disconnections by Apex. My cable modem and router are new with the right specs and updated firmware. Apex firmware is also current. What else can I try? Should I contact support for a possible defect? Thanks
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