Good Morning,
I love my Neptune Apex. It gives me peace of mind when away from home and my inhabitants are thriving!
Long story short, I needed to move my 150 mixed reef to another room in the house. My DOS and DDR had been working beautifully. (Well, in fusion the graph that shows the liquid levels stopped working, but we can address that later.)
I unplugged the DOS and DDR for the move and then after the move, plugged it all back in and together. However, the DOS pumps will not spin...even with the manual buttons. All the other Apex expansion accessories picked right up without a hiccup.
What would cause both pumps not to spin?
How do I address this?
Thank you,
Wendy
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