I recently purchased a atk and when I tried to use the tasks to install it the system says my firmware is out of date I hard wired the 2016 apex brain and the mac and still no luck
I recently purchased a atk and when I tried to use the tasks to install it the system says my firmware is out of date I hard wired the 2016 apex brain and the mac and still no luck
I'm sorry but your post is so vague that no one can really help. It's not even clear if you did the AOS update or not. Please provide a clear and detailed description of the issues you are experiencing.
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
after installing the atk
i attempted to do a firmware update which this is my first attempt
i downloaded the software for mac because I'm using a iMac
i searched for the controller and the utility manager found the controller
but when i try to update it i continue to receive errors and the system times out
Screen Shot 2017-05-30 at 2.59.29 PM.png
Screen Shot 2017-05-30 at 3.04.37 PM.png
Screen Shot 2017-05-30 at 3.09.34 PM.png
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also using the name and password admin 1234
The firmware update page on the main Neptune web site says that the firmware is for Apex Classic models *only*
The Apex (2016) Get Started guide contains detailed instructions for updating AOS - https://www.neptunesystems.com/getst...-freak-newbie/
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
but when i try to install the atk it has a caution symbol saying it should be updated
So you are saying that the Task is telling you that the FMM itself needs an update? If so, go to the Modules page in either Apex Local or Apex Fusion, select the FMM, then update it.
Edit: fixed iPhone auto-mangling.
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
I updated the fmm module
But now I have no connection with fusion
Only local connection
I've tried wifi and wired
Reset the controller on fusion and on the unit it self
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