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Thread: Trying to update the firmware all kinds of connection issues now

  1. #1
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    Trying to update the firmware all kinds of connection issues now

    I recently purchased a atk and when I tried to use the tasks to install it the system says my firmware is out of date I hard wired the 2016 apex brain and the mac and still no luck

  2. #2
    Master Control Freak RussM's Avatar
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    I'm sorry but your post is so vague that no one can really help. It's not even clear if you did the AOS update or not. Please provide a clear and detailed description of the issues you are experiencing.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  3. #3
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    after installing the atk
    i attempted to do a firmware update which this is my first attempt
    i downloaded the software for mac because I'm using a iMac
    i searched for the controller and the utility manager found the controller
    but when i try to update it i continue to receive errors and the system times out
    Screen Shot 2017-05-30 at 2.59.29 PM.png


    Screen Shot 2017-05-30 at 3.04.37 PM.png


    Screen Shot 2017-05-30 at 3.09.34 PM.png

    - - - Updated - - -

    also using the name and password admin 1234

  4. #4
    Master Control Freak RussM's Avatar
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    The firmware update page on the main Neptune web site says that the firmware is for Apex Classic models *only*



    The Apex (2016) Get Started guide contains detailed instructions for updating AOS - https://www.neptunesystems.com/getst...-freak-newbie/
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  5. #5
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    but when i try to install the atk it has a caution symbol saying it should be updated

  6. #6
    Master Control Freak RussM's Avatar
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    Trying to update the firmware all kinds of connection issues now

    So you are saying that the Task is telling you that the FMM itself needs an update? If so, go to the Modules page in either Apex Local or Apex Fusion, select the FMM, then update it.

    Edit: fixed iPhone auto-mangling.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  7. #7
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    I updated the fmm module
    But now I have no connection with fusion
    Only local connection
    I've tried wifi and wired
    Reset the controller on fusion and on the unit it self

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