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Thread: Cannot Update Apex—Help!

  1. #1
    Regular Vistor
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    Cannot Update Apex—Help!

    Hello -

    I woke up this morning and my AquaController screen is completely blank. I read that updating the firmware might fix this issue. So I began the update process and was unable to update because the "Network is Unreachable." And no, I wasn't using WiFi. My computer doesn't have an ethernet port (Mac) and I used a thunderbolt/ethernet adapter, which worked with previous updates with no problem.

    I should also mention that I cannot get fusion to connect to the Apex since trying the update process.

    What do I do now? Any suggestions?

    Screen Shot 2017-06-29 at 3.09.37 PM.jpgScreen Shot 2017-06-29 at 3.09.56 PM.png

  2. #2
    Frequent Contributor zombie's Avatar
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    Denver, CO
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    Do a firmware force.


    1. Unplug the base unit from aquabus
    2. Start the update process. Let it fail a couple times
    3. Plug the base unit back in.
    4. Wait a couple minutes to see if it worked
    5. If it didn't work repeat steps 1-4
    6. If it doesn't work after 10 or 15 tries then you need to contact support for an RMA

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
    Regular Vistor
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    Thank you, I'll try this out and report back!

  4. #4
    New User
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    Im having the exact same issue. Maysorum did you find a solution?

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