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Thread: Optical sensors stopped working after 2 days

  1. #1
    New User
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    Jul 2017
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    Toronto, ON
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    Optical sensors stopped working after 2 days

    Hi,

    Both my optical sensors are stuck in the CLOSED state regardless of if they're in the water or not (worked correctly for first 2 days). I checked the connections and port config, they are in all the way and both set to optical sensor, firmware is latest. I noticed other people having issues with them on the forums as well, I'm starting to really doubt their reliability at this point and whether or not they can actually be trusted in the long term... Other companies that have produced optical sensors seem to be plagued with similar issues, which is why I have stayed away from them until now.

    Can anyone comment on the long term reliability of these things and what kind of testing was done before they were put to market?
    I'm pretty tempted to toss them in the trash and go back to the old floating ones+breakout box as I never had any issues with them but thought I'd ask some questions here first.

    Thanks

  2. #2
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
    Posts
    13,176
    Contact support. They can run some extra diagnostics and will happily replace them or your FMM if they had a hardware failure.

    I know these have been stress tested since 2013 at the latest and have not heard of any problems from the other beta testers when the DDR was first released so I know the optical switches themselves are built to last.

    You might be an engineer if...You have no life and can prove it mathematically.

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