Results 1 to 4 of 4

Thread: Fusion disconnected/Firmware update/Blank display

  1. #1
    New User
    Join Date
    Dec 2013
    Location
    Denmark
    Posts
    5

    Fusion disconnected/Firmware update/Blank display

    Hi,

    Realised earlier today that my fusion was disconnected and aften rebooting router and controller with no successs and since I haven' updated firmware since June´16 I prepared for this. Now realizing that at some point my controller display is blank (blue - no text), I've been trying for some hours to browse through especially this forum and the guides but currently I seem to be stuck since I can't see/find IP for my Apex nor access the dashboard. My Apex is hardwired with my router but running Apex Flash Utility doesn't find my APEX (and I cannot see the IP in my controller display..).
    Where to start systematic troubleshooting?

    Br
    J-O

  2. #2
    Frequent Visitor Reeffish's Avatar
    Join Date
    Nov 2016
    Location
    US, Central
    Posts
    89
    You should be able to find your ip by logging into your router and looking at your connected devices


    Sent from my iPhone using Tapatalk

  3. #3
    New User
    Join Date
    Dec 2013
    Location
    Denmark
    Posts
    5
    I managed to do that afterwards and actually find what appears to be the apex IP, but I cannot "open" the address in my Explorer? I've opened a support ticket and I've been trying different basic stuff (disconnecting everything and then plugin again - also with different cables). Currently I'm stuck at my EB6 is blinking orange when powered up, APEX unit is green and Ethernet port is green and orange. Next step is an online session on Tuesday with support.

    Nevertheless, thanks for providing an input for what seems not so easy (for me) to get solved.

    Br
    Jørn-Ole Jokumsen

  4. #4
    New User
    Join Date
    Dec 2013
    Location
    Denmark
    Posts
    5
    Just an update & closing of this one - had support online yesterday, which tried to reset the Apex unit, but ufortunately this was not possible and conclusion is that I need a new Apex Classic base unit.
    Jørn-Ole Jokumsen

Similar Threads

  1. Update AOS 5.05_AB19 Fusion blank graphs?
    By jelee01 in forum APEX Fusion
    Replies: 10
    Last Post: 11-08-2019, 03:46
  2. Help! Not connected to Fusion with blank blue Display
    By Warehouse41Ant in forum APEX Fusion
    Replies: 4
    Last Post: 04-22-2018, 16:41
  3. Apex Fusion graph display blank after removing PMK?
    By animan in forum Advanced Sensor Module (ASM) and PAR Monitoring Kit
    Replies: 3
    Last Post: 12-16-2016, 18:30
  4. Help! Display unit blank after update failure
    By douglasnj in forum Updating Apex Classic Firmware & Web Pages
    Replies: 4
    Last Post: 11-06-2015, 03:41
  5. blank screen on display and firmware issues
    By Reefing4eva in forum Apex Classic/Apex Lite/Apex Jr
    Replies: 9
    Last Post: 01-18-2015, 10:59

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •