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Thread: Apex Fusion Power Issue

  1. #1
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    Apex Fusion Power Issue

    This is a message I receive 2-3 times per day:
    Failed: 2017-07-13 08:07:59 -0500
    Restored: 2017-07-13 08:08:20 -0500

    The failures usually only last 30-60 seconds so I am tempted to just deal with the alerts.
    I just got all of my programming finalized and don't want to start over.
    Is this an easy fix?

  2. #2
    Frequent Contributor zombie's Avatar
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    That means your apex is rebooting. Often times a firmware update can fix that so try that first. If that doesn't fix it, I would contact support.

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
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    It says the firmware is current. If I reboot the Apex will I lose anything?

  4. #4
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by Dougdstecklein View Post
    It says the firmware is current. If I reboot the Apex will I lose anything?
    No, you should not lose anything.

    Disregard the previous suggestion to reload the firmware; it is not applicable to the Apex 2(016) model.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  5. #5
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    So I rebooted the Apex, waited a few days, and I am still having the same power issues.
    Does this sound like something I should contact support about?

  6. #6
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by Dougdstecklein View Post
    So I rebooted the Apex, waited a few days, and I am still having the same power issues.
    Does this sound like something I should contact support about?
    I would. Sometimes reboots can be harmless and are just the result of a minor bug. Other times they can be a precursor to a more serious problem. Only support can find out for sure.

    You might be an engineer if...You have no life and can prove it mathematically.

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