Hi Everyone:
Looking to have some presales questions answered. I've done quite a bit of reading about Apex. As far as controllers I feel its the only one out there that has the ability to provide the features I need for my system other than doing a custom Arduino + PI3 solution. Currently looking at this for my 500G DT / 100G Frag Tank / 200G Sump System. My questions are below that I've been struggling to find answers for.
- Has the backup situation been resolved? I've read a lot of threads stating there is no true "backup/restore" function available. At best its just a printed summary file. On a large system with lots of custom logic this could be a nightmare. All I keep reading is it's been promised in a firmware update for the last few years.
- How good is the custom logic? Do I have the ability to have flow meters on my pumps, in the event no flow is detect it turns off power to the current pump and apply power to my backup pump.
- Are there any extensions available for the probes? I would like to install the main unit in a Hoffman NEMA 4X stainless enclosure in my fish room 10' from the sump. My reason behind this is I've read countless posts with moisture failures on the main unit as its not waterproof. In the end it ends up not being covered under warranty.
- Any chance there's humidity probes or a 3rd party probe that works? I would like to handle the control of my ERV system in the fishroom using this as well.
- I've read a lot about the modules not being waterproof or splash proof. For those of you who've installed them in weatherproof enclosures to protect against failures has this prevented them?
- This is a huge investment on a larger tank when multiple probes are required. With any investment you want to know the cold hard dirty truth on the warranty procedures and how people make out with the process. Thus far it seems its not great. I've read a lot of posts stating items were sent back the first year under warranty, and claims were denied various reason. I feel like I may just be reading the horror stories as no one posts positive experiences during the process. Has anyone had a positive warranty experience?
Thanks in advance
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