Originally Posted by
mnmnmn
Im not sure why you took offense. I agree with you that people here 'do their best' to help. At the same time what I posted was true. Especially in the context of the original post above which stated most of the formal documentation relates to the older Apex not the 2016. In case you haven't done it lately, start at the Neptune systems support menu on the webpage, read 'read this first' section - and the look at the documentation. Pretend you are a new buyer of the product. Where is the 'Apex 2016 Manual'? There are a lot of quick start guides - but very little on 'what to do if I have a problem a month after installation'.
My comment was directed at Neptune the Company not the posters here. It is exactly BECAUSE of the poor documentation from the company that the posts here are 'guesses', i.e there is no place to research because the documentation is substandard. As the forum becomes larger with more and more problems and solutions posted, Searching this forum becomes and has become even more difficult to find an answer to a simple question simply because of the volume of posts.
Thus - my comment - someone at Neptune should take several days, determine the most common problems users have and write a troubleshooting guide with common researched solutions. Some examples: What to do if Apex doesn't restart after a power outage, What if Apex drops connection, How to manually change an IP address on your apex, how to change apex passwords, What the Apex Lights and EB lights mean and what to do about them if they are not correct, etc etc. In a central location (perhaps on the support documentation page). Before someone responds that Neptune doesn't read these boards religiously, I have already suggested this to support months ago and I complemented them on the new features on Fusion.
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