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Thread: ATK/PMUP Error message

  1. #1
    New User
    Join Date
    May 2017
    Location
    Green Bay, WI
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    ATK/PMUP Error message

    Hello,

    I have an Apex Classic system with an ATK attached. I have also installed a Neptune Systems solenoid valve between the reservoir (containing the ATK pump) and my sump. I am getting the following error:

    If Error ATKPump_11_1 Then ON

    When I initially set up the ATK, everything worked; the ATK filled my sump to the level of the lower optical sensor and then stopped. But now that the water level has gone down again, the pump won't initialize to refill the sump and I get the above error message.

    And yes I checked; there is water in my reservoir and the solonoid valve opens when the low sensor on the ATK is open.

    Here is the programming for the ATK pump:

    Fallback OFF
    Set OFF
    If ATK_Lo OPEN Then ON
    If ATK_Hi CLOSED Then OFF
    When On > 035:00 Then OFF
    Defer 000:25 Then ON
    Defer 000:15 Then OFF
    Min Time 060:00 Then OFF

    Here is the programming for the solenoid valve:

    Fallback OFF
    Set OFF
    If ATK_Lo OPEN Then ON
    If ATK_Hi CLOSED Then OFF
    When On > 035:00 Then OFF
    Defer 000:15 Then ON
    Defer 000:25 Then OFF
    Min Time 060:00 Then OFF

    ~Erik






  2. #2
    New User
    Join Date
    Apr 2014
    Location
    Rochester NY
    Posts
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    Having the same problem.


    Sent from my iPhone using Tapatalk

  3. #3
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
    Posts
    13,176
    If Error means the pump ran longer than the when statement time (default is 5 min) and is currently in manual OFF. If that happens, then usually either something is clogged, a sensor is disconnected or dirty, or the pump is having technical difficulties. Investigate that everything is functioning properly and set back to AUTO in this case. In rare cases, such as a very large sump or high head on the PMUP, you might need more than 5 minutes on the when statement.

    You might be an engineer if...You have no life and can prove it mathematically.

  4. #4
    Frequent Visitor
    Join Date
    Feb 2015
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    United States
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    441
    Something can't be right here. If your code is correct as posted, you have the WHEN statement set to 35 minutes. Unless your sump is HUGE, 35 minutes of PUMP pumping into your sump is a ton of water, and would cause the float valve to prevent further water addition. Is it possible the bracket or float valve is installed wrong, such that the float valve is activated before the optical sensors are tripped?

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