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Thread: Cannot connect to my controller internal or external network

  1. #1
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    Cannot connect to my controller internal or external network

    Hi Guys
    So i have had my Apex for years without any issues. Last night i had a power outage. When i checked this morning the outlet where the controller is plucked had a tripped breaker which i turned it on. Everything started working as per my schedule, however when i tried to connect to my Apex i get the error message saying "Cannot Connect to Apex". The diagnosis says to update the firmware (i run my apex currently on 4.40 version) and check internet connection.

    A little info:
    My apex runs on a static IP.
    The status light on the controller is solid green.
    My apex is hard wired connected to my router.
    The Ethernet port on controller is green and orange light.
    My EB8 shows green status light as well.
    I do not have display module (it stopped working long ago) on my apex as i have always used fusion.

    Trouble shoot i did:
    > Restarted Router
    > Restarted Controller

    Here are my questions:
    > How can i connect to my Apex at home and away network?
    > Without display module how will I know what is my Apex's current IP address
    > Without display module how will i be able to update firmware?

    Thanks guys and apologies about the long post i wanted to share as much info as possible so i can get this resolved soon. Thank you.


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  2. #2
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    Nov 2013
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    Mississauga,Canada
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    Anyone yet


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  3. #3
    Frequent Visitor
    Join Date
    Nov 2013
    Location
    Mississauga,Canada
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    93
    Ok guys to update the issue was very small...all i had to do is restart my TpLink adaptor which acts as an extender to my apex...i restarted it and everything is back to normal..


    Sent from my iPad using Tapatalk

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