Did the AOS update and the head unit is bricked now. Light won't come on, http server won't come on. Unit doesn't appear on my router in either wifi or ethernet (I've plugged in and since rebooted).
Any help on this?
Did the AOS update and the head unit is bricked now. Light won't come on, http server won't come on. Unit doesn't appear on my router in either wifi or ethernet (I've plugged in and since rebooted).
Any help on this?
I'm dealing with the same issue...Originally Posted by meldrath
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Both of you... go ahead and submit a support request ASAP if you have not done so already.
https://www.neptunesystems.com/support/contact-support/
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
Planning to as soon as I get home in a bit and can get on a computer to download the remote software.
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Done yesterday. Well learned my lesson, don't do a firmware upgrade on a weekend otherwise your system is on life support for 3+ days. This was a horrible introduction to this product as I got it on Thursday updated to the newest firmware then (which worked fine) got the notification and updated on Saturday and it fried. Was trying to setup my new aquarium this weekend but my plans are shot out of the water.
Just submit the ticket . You only need to setup the remote support software if the tech support agent requests to do a remote support session with you, and in your case, I don't think that will be requested.
Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.
Done. Thanks Russ!
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