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Thread: Cannot find link token, APEX Gold without display

  1. #1
    New User
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    Sep 2017
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    Cannot find link token, APEX Gold without display

    Hey guys,

    I purchased a previously owned Apex gold controller that was sold to me without the display. I figured no problem, I can set up and live without a display for now. I was able to connect my Apex to my router and update to the latest firmware with no issues. However, when I try to connect to Apex Fusion, I cannot get a link token from the classic Apex dashboard through my computer. The dashboard just shows "Fusion Okay" instead of giving me a link token. Is there something that I need to reset to get a new token? Is this issue from being previously set up?

    Thanks in advance for any help.

  2. #2
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
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    It is still linked to the previous owner’s account. You cannot get a token and link the Apex to your own account unless you do one of two things:

    1. Contact the previous owner and get him to remove the Apex from his account.

    2. Initialize the Apex (reset it to default out-of-the-box condition). To do that, go to Configuration->Misc Setup and choose Initialize All.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  3. #3
    New User
    Join Date
    Sep 2017
    Location
    Southern California
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    Thanks Russ, I figured it must be related to the previous owner. I have contacted him and hopefully he can delete it from his account for me.

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