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Thread: Dont' know user info

  1. #1
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    Dont' know user info

    So, I just picked up a used apex base unit. While trying to set it up I realized I didn't have the user name and password. So, I contacted the seller and asked if he could give me said information and to this point he has completely ignored my request. So, the question is how can I reset the apex to factory setting without having a display module?

  2. #2
    Frequent Contributor zombie's Avatar
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    Have you tried the default username and password? It's possible the previous owner reset it before he sold it to you.

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
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    yeah that was the first thing I did.

  4. #4
    Frequent Contributor zombie's Avatar
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    I would contact your local reef club then and see if anyone will let you borrow a display for a day. The only method I am aware of that doesn't require a display is a reset firmware update, which you can only get from support.

    You might be an engineer if...You have no life and can prove it mathematically.

  5. #5
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    How do you preform said reset via firmware update? I'm trying to get access to a display now

  6. #6
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by SaltyGXP View Post
    How do you preform said reset via firmware update? I'm trying to get access to a display now
    It's the same process as the standard firmware update but you need special files from neptune.

    You might be an engineer if...You have no life and can prove it mathematically.

  7. #7
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    So I’ll have to email them for said file. Thanks for your help

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