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Thread: NO Conenction through Xfinity Router HELP PLEASE!

  1. #1
    New User
    Join Date
    Feb 2014
    Location
    Plymouth
    Posts
    10

    NO Conenction through Xfinity Router HELP PLEASE!

    Hello,

    I recently switched to comcast xfinity and fusion stopped working. It briefly connected with no graphs working. After restarting my apex I can not connect fusion. Some info:

    1) Apex local is working and I can control the apex through my computer browser and my apex is wired directly to my router.

    2) I followed both the stickies and my network seems to be set up correctly. The Gateway below IS the IP out my gateway router.

    Wi-Fi
    Disabled
    Hostname
    Apex
    DHCP
    Disabled
    IP Address
    10.0.0.193
    Netmask
    255.255.255.0
    Gateway
    10.0.0.1
    DNS1
    8.8.8.8
    DNS2
    4.2.2.1
    HTTP Port
    80

    My guess is there is a setting I need to change in my Router. I can admin into the router but lack the knowledge beyond that to set up the correct settings. PLEASE HELP!!!

  2. #2
    New User
    Join Date
    Feb 2014
    Location
    Plymouth
    Posts
    10
    follow up. I set my security to medium and I know can connect to fusion but no graphs. I rebooted the apex and fusion is still showing no graphs. I AM seeing graphs in Apex local so data is being collected.

    HELP!

  3. #3
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
    Posts
    13,176
    Graphs can take up to a half day to populate on fusion.

    You might be an engineer if...You have no life and can prove it mathematically.

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