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Thread: AFS no rotation

  1. #1
    New User
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    Jan 2018
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    Europe
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    AFS no rotation

    Hey Guys!

    so since a week or two my AFS isn´t feeding anymore...

    the food container moves forward makes a little nock like rotating but then stays put and right after that the container moves back into the chamber.

    the funny thing is a friend of mine how bought the AFS the same time now has the same problem....

    can anyone help us?

    Thanks

    Flo

  2. #2
    New User
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    Aug 2017
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    Australia
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    yea this seems normal for this doggy product form neptune as mine doing the same thing and reading this forum so has lots of users. At $250 this is a expensive nightmare. Had to open support ticket so see what happens???

  3. #3
    Master Control Freak RussM's Avatar
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    22,464
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  4. #4
    Regular Vistor
    Join Date
    Apr 2017
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    Eastern
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    Quote Originally Posted by florian View Post
    Hey Guys!

    so since a week or two my AFS isn´t feeding anymore...

    the food container moves forward makes a little nock like rotating but then stays put and right after that the container moves back into the chamber.

    the funny thing is a friend of mine how bought the AFS the same time now has the same problem....

    can anyone help us?

    Thanks

    Flo
    I have had the same thing happen before, except it didn't even move the barrel out. My AFS is supposed to feed three times a day, and if I don't come home right after work I'm not there for even the last one. I'm starting to wonder if my fish are getting fed when they are supposed to because I have sat here at feeding times before, the return turns off, and the feeder does nothing at all. It's set up to use a virtual outlet, but code hasn't changed and the AFS seems hit and miss sometimes. I may have to open a ticket on mine also. Have you had any response on yours that might be of help to me?

  5. #5
    New User
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    Aug 2017
    Location
    Australia
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    6
    just a update on my AFS. I opened a support ticket and after a few checks they issued a RMA and will replace it. Happy with that

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