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Thread: Unable to access classic dashboard

  1. #1
    New User
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    Unable to access classic dashboard

    Hello,

    I am trying to update the firmware on my classic apex controller. I have unable to access the classic dashboard to back up the previous firmware. I have entered the web address for my controller by the screen remains blank. Can some please advise how to proceed.

    Thanks,

    Ashok

  2. #2
    New User
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    Also, do I need a back up or can I proceed with the update without a back-up?

  3. #3
    Frequent Contributor zombie's Avatar
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    I would hold off on updating until the next version comes out unless you have saved the firmware you currently have on your computer. The back up on the classic dashboard isn't a firmware backup it's a configuration backup.

    You might be an engineer if...You have no life and can prove it mathematically.

  4. #4
    New User
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    So when I enter my controller's IP address on google chrome, I just get a blank page. Not sure what is a happening as I used to get the classic dashboard before. I guess I will need this to be working to add other modules in the future. Apex Fusion is working fine.

  5. #5
    Frequent Visitor Todd's Avatar
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    Have you tried a different browser or clearing cache? It sounds like the webpages may have been corrupted. Assuming you did not update to the current firmware, you can reload the webpages for your installed version.

  6. #6
    New User
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    Thanks for the help. I have now got it back on after cleaning cache.

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