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Thread: APEX resets/restarts randomly

  1. #1
    Regular Vistor
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    APEX resets/restarts randomly

    Just updated my firmware and now the APEX is restarting every 1-2 hours and very poor network connection to Fusion. I heard it a bug in the new firmware, are there any work arounds?

    Thanks


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  2. #2
    Frequent Contributor zombie's Avatar
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    Some have had luck changing from DHCP to static. Others updating router firmware. Outside of that, the only way to fix it if you have the bug is to revert to an older firmware.

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
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    This is not acceptable honestly. Isn’t this firmware months old? There should have been a fix for this already.


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  4. #4
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    Having the same issue this morning.....lost my WXM as well, so no control over my Vortechs or Radions.

  5. #5
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    I still not sure what I can do. I think it may have something to do with my network. The old firmware worked great. But now seems it has trouble with my power line network adapters.


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  6. #6
    Frequent Visitor MeoMat's Avatar
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    when you flashed to the 4.53, do you made a update fw of all module connected, and display too to 011 rev?
    Update the boot loader too (is possible only with menu on display)?

  7. #7
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    I've been having the same issue after update on Apex classic. I could hear my return pump and skimmer restarting several times each morning. I found a power adapter to plug into the Apex. It seemed to fix the problem. Hardly any resets, except I do still get an occasional reset maybe once every week to 10 days. Never happened before updating

  8. #8
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    I am also having the same situation after upgrade and i have DHCP static. It is very weird because it resets so fast that i don't get the disconnect email warning.

  9. #9
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by wcharon View Post
    I am also having the same situation after upgrade and i have DHCP static. It is very weird because it resets so fast that i don't get the disconnect email warning.
    Those two are polar opposites. You can have DHCP, DHCP with router reserved lease, or static.

    You might be an engineer if...You have no life and can prove it mathematically.

  10. #10
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    Quote Originally Posted by zombie View Post
    Those two are polar opposites. You can have DHCP, DHCP with router reserved lease, or static.

    You might be an engineer if...You have no life and can prove it mathematically.
    It's my understanding that it is DCHP static. Had to put it that way so when the Router restarts doesn't change the IP configured on the APEX.

  11. #11
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by wcharon View Post
    It's my understanding that it is DCHP static. Had to put it that way so when the Router restarts doesn't change the IP configured on the APEX.
    Either bad terminology or it's not doing what you think it is.

    DHCP enabled and MAC address reserved in router (similar to static)- Apex requests ip address from router. Router already knows which one to give It, which is always the same ip.

    DHCP enabled - Apex requests ip address from router. Router gives apex next available ip address

    DHCP disabled (static) - Apex tells the router which ip it is going to use.

    You might be an engineer if...You have no life and can prove it mathematically.

  12. #12
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    Quote Originally Posted by zombie View Post
    Either bad terminology or it's not doing what you think it is.

    DHCP enabled and MAC address reserved in router (similar to static)- Apex requests ip address from router. Router already knows which one to give It, which is always the same ip.

    DHCP enabled - Apex requests ip address from router. Router gives apex next available ip address

    DHCP disabled (static) - Apex tells the router which ip it is going to use.

    You might be an engineer if...You have no life and can prove it mathematically.
    Buddy that's why we have your expertise here and thanks for the clarification. I checked and confirm it is DCHP disabled (static).

  13. #13
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    I'm having same issue.

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