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Thread: Please help. WAV stalled so got new one and now new one isn't working

  1. #1
    New User
    Join Date
    Mar 2016
    Location
    Miami, FL
    Posts
    9

    Please help. WAV stalled so got new one and now new one isn't working

    I had a pump that said STALL. Cleaned it and yet nothing. Ordered a new one and plugged it into the same location as the old one I removed, not working.
    How do I make this work?
    Soooo frustrating!
    Thanks in advance

  2. #2
    New User
    Join Date
    Aug 2017
    Location
    Uk
    Posts
    3
    I’ve got the same trouble, my right wav has stopped and saying stall 44%, happened a week or so ago now my left wav has the same problem, says stall 44% but none are working.

    I’ve been pulling my hair out to say the least!

    I’ve reset them, unplugged them, updated the firmware and still nothing

  3. #3
    Frequent Visitor
    Join Date
    May 2014
    Location
    Portugal
    Posts
    389
    Have you cleaned them?

    Some times it's just a fine grain of sand inside the impeller housing!

    All the best,
    Rui

  4. #4
    New User
    Join Date
    Aug 2017
    Location
    Uk
    Posts
    3
    Yeah I’ve had them both out, cleaned and replaced and still no output. I’ve had a Skype call with the Neptune customer service guys who ran all sorts of tests on the wav’s and come to the conclusion that they need sending back for them for further tests on the hardware. The only trouble is they will only send them back to an address in the US, no good to me [email protected] I live in the UK

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