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Thread: Outlet won't turn on

  1. #1
    New User
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    Feb 2018
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    Indiana
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    Outlet won't turn on

    Hello,

    I have a new Apex that has been up and running (with help from this site) for about a week now. Today, I noticed I was getting an Auto-Top Off Error. My program had been working without issues and I tried turning the PMUP "on" but did not see any flow into my sump. Apex Fusion indicated the outlet was on, but on my EB832 that outlet's power indicator was not lit. I tried rebooting my Apex and got the same result. I plugged the PMUP into a regular outlet and it came on, so the PMUP is ok. There is adequate water in my ATO reservoir and I elevated the optical sensors in the sump to ensure they were dry when I tried all of the above.

    Any ideas about what to try next?

    Thanks in advance for your help.

  2. #2
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
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    13,176
    Plugged into the EB832 or the FMM? If the latter, is the power supply plugged into the wall or in an outlet that is always ON?

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
    New User
    Join Date
    Feb 2018
    Location
    Indiana
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    4
    PMUP is plugged into the FMM and then then the power cord goes from the FMM to the EB832. I found the problem. Somehow the program got saved to the same outlet number on a second (non-existant) EB832. I don't know if that somehow happened and caused the original problem or if I accidentally did that trying to fix it... either way, my ATK is working now. Thanks!

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