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Thread: Trouble Re-Establishing Network Connection

  1. #1
    Regular Vistor
    Join Date
    Apr 2014
    Location
    Florida
    Posts
    43

    Trouble Re-Establishing Network Connection

    After a power outage of more than a few minutes, my Apex Classic does not re-establish its network connection. Its does not seem to have this issue if the power is off for less than a minute or 2.

    I discovered I can always fix the problem by re-booting the main unit.

    Nothing has changed in my network set up, it is hardwired to my router. Simply unplugging and replugging the network cable will not fix it. It must be rebooted.

    As a temp work-around, I have enabled Heartbeat (which is awesome by the way) and the Apex is running the latest AOS. My router is on a battery backup so I do not believe the issue is on that end. Any thoughts?

  2. #2
    Regular Vistor
    Join Date
    Apr 2014
    Location
    Florida
    Posts
    43
    SOLVED: The Apex reboots faster than my router after a power outage. So if the Apex can't get an IP address when it boots up, it does not retry apparently. So there are 2 fixes for this:

    1) get my UPS on my router some new batteries (already ordered ) and

    2) Reserve the IP address in the router (which was already done) along with turning off DHCP in the APEX and setting the IP there as static.

    Seems to me this issue could be addressed in the firmware. Why can't the Apex retry grabbing an IP every ten minutes or so?

    P.S> this issue was resolved through a support ticket with Neptune. Kudos to their support staff!

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