Email and Text Alarm Issue

[acesfull44]

Hello all, I recently had a disaster occur of which I was not notified by email or text, which is very frustrating as it clearly defeats the entire purpose of the alarms.

https://gyazo.com/9f5cbee3aa2dac467756596aa5d67c94

Above is a copy of my alarm log, however not once was I notified by email or text.

Alert Statement
Set OFF
If DT_Tmp > 82.0 Then ON
If DT_Tmp < 75.5 Then ON
If Swx5_1 CLOSED Then ON
If Power EB8_3 Off 001 Then ON
If Power EB8_8 Off 001 Then ON
If Power Apex Off 001 Then ON


Email Alarm Statement
Set OFF
If DT_Tmp > 82.0 Then ON
If DT_Tmp < 75.5 Then ON
If Swx5_1 CLOSED Then ON
If Power EB8_3 Off 001 Then ON
If Power EB8_8 Off 001 Then ON
If Power Apex Off 001 Then ON



Any help here would be greatly appreciated. Thanks.

[Todd]

I dont see any issues with the code. The log seems to indicate it was activating. So do you have your email setup correctly? My recollection is that there is a way to send a test email. Have you done this? Is the Email/Alert outlet(s) set to AUTO?

[acesfull44]

I dont see any issues with the code. The log seems to indicate it was activating. So do you have your email setup correctly? My recollection is that there is a way to send a test email. Have you done this? Is the Email/Alert outlet(s) set to AUTO?

Thx for the response. I have tested the default settings and it sends me a test text, but not a test email so obv something is not correct, but unfortunately I do not know how to fix it.

Sent from my SAMSUNG-SM-G935A using Tapatalk

[Todd]

Have you looked through the reference manual?

https://www.neptunesystems.com/downl...nce_Manual.pdf

[acesfull44]

Have you looked through the reference manual?

https://www.neptunesystems.com/downl...nce_Manual.pdf

Yes, and have followed those directions to set things up, both tests on email and text alerts are going through as I do get them when I run the test, but clearly something is not working as I had an issue on Feb 1 as indicated above and did not receive any messages.

Is it possible I am not getting the actual alerts because this box is not checked?
https://gyazo.com/0ef79e040a7f0aab5b0f3b271e5ddfd1

[zombie]

That would definately be your problem. I can confirm that tests will work but no actual alarms will trigger if that box is not checked.

You might be an engineer if...You have no life and can prove it mathematically.

[acesfull44]

That would definately be your problem. I can confirm that tests will work but no actual alarms will trigger if that box is not checked.

You might be an engineer if...You have no life and can prove it mathematically.

Perfect. Ty for the response. Now I can only hope I don't find out if they actually work. lol

[zombie]

You can actually test that it works by setting the alert to manual ON or unplug a probe for a minute.

You might be an engineer if...You have no life and can prove it mathematically.

[CUBAN REEFER]

i see that you went thru a painfully discover to know that it didn't work properly that's why and replying to this threat cause i need some help here with my alarm i think is sending me way to much alerts, this below i show i set it up but i think that are things that i don't need here for sure
but i let the expert here guide like i done before and boy they were on the dot.
this is an example of the alert that am receiving constantly:

1	2018-03-06 00:47:32 -0500	ON	If Salt < 32.0 Then ON (30.6)
2	2018-03-06 01:47:32 -0500	ON	If Salt < 32.0 Then ON (30.6)
3	2018-03-06 02:47:32 -0500	ON	If Salt < 32.0 Then ON (30.6)
4	2018-03-06 03:47:32 -0500	ON	If Salt < 32.0 Then ON (30.6)
5	2018-03-06 04:47:32 -0500	ON	If Salt < 32.0 Then ON (30.7)
6	2018-03-06 05:47:33 -0500	ON	If Salt < 32.0 Then ON (30.6)
7	2018-03-06 06:47:31 -0500	ON	If Salt < 32.0 Then ON (30.8)
8	2018-03-06 07:47:31 -0500	ON	If Salt < 32.0 Then ON (30.8)
9	2018-03-06 08:47:32 -0500	ON	If Salt < 32.0 Then ON (30.6)
10	2018-03-06 09:47:32 -0500	ON	If Salt < 32.0 Then ON (31.0)
11	2018-03-06 10:47:31 -0500	ON	If Salt < 32.0 Then ON (31.0)
12	2018-03-06 11:47:31 -0500	ON	If ORP < 200 Then ON (199)
13	2018-03-06 12:47:32 -0500	ON	If Salt < 32.0 Then ON (30.9)
14	2018-03-06 13:47:31 -0500	ON	If Salt < 32.0 Then ON (30.7)
15	2018-03-06 14:47:31 -0500	ON	If Salt < 32.0 Then ON (30.8)
16	2018-03-06 15:47:31 -0500	ON	If Salt < 32.0 Then ON (30.8)
17	2018-03-06 16:47:33 -0500	ON	If Salt < 32.0 Then ON (30.7)
18	2018-03-06 17:33:10 -0500	OFF	Set OFF
19	2018-03-06 17:33:12 -0500	ON	Set OFF
20	2018-03-06 17:33:15 -0500	ON	If ATKHIG CLOSED Then ON

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Set OFF
If Tmp > 82.0 Then ON
If Tmp < 76.0 Then ON
If Error ATK_2_8 Then ON
If ATKLOW CLOSED Then ON
If FLOOR CLOSED Then ON
If Sump CLOSED Then ON
If Sump CLOSED Then ON
If Error ATK_3_1 Then ON
If ATKHIG CLOSED Then ON
If ATKSUM OPEN Then ON


basically i only want an alarm cause this tank is not in my house but i will like to alert me of a power failure, return pump not working, lights not working sumo pump not working or something that will be threatening the livestock of my tank and the inhabitants. please i hope this can help you understand and tell me how to fix it.
i trust your comments 100%
THANK YOU

[Todd]

The alarm is repeating every hour, because that is the repeat interval. You can change that if desired. But the main reason is because the condition remained TRUE over that entire time. Now that you removed the Conductivity check, that will eliminate the majority of the alarms. To check for loss of power, you will need backup power from a UPS both for the Apex and modem, router, etc. I dont have the Apex 2016, but you would need to check for Amps/Watts for the various equipment you mentioned.