Ok just updated firmware and now my lights will not turn off
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Ok just updated firmware and now my lights will not turn off
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We're going to need a lot more info. First question is after updating the base FW did you also update all the modules? Can you still access the Apex?
Not to update the base unit. But to update the modules, they would need to be connected.
Ok it will not let me update firmware this is all i get a my firewall is disabled and my wireless also
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Mnan Todd my ip address changed wow hope i got now
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Ok Todd i got it now can you walk me through on how to update my eb8 with my base unit
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Your profile says you are using the Apex Jr, so using the classic dashboard select Configuration from top menu bar, then Module Setup. At the bottom of the page should be a module list indicating each module and SW Rev. After a new base FW update, some will show as OLD. For any that are old, select from the module drop-down list and pick the Update Firmware button. Then Submit Module Change.
Man Todd im have my fingers crossed i left it unplugged last nite with im mean nothing plugged into it. Got up this morning plugged it back up connected it to my router. That was at 11:45 amTx. time and its still connected i have add my heater to it cause thats the thing thats going to turn off an on the most now to see if it stays connected if it does ill slowy add 1 piece at a time to see if its one my ideas that or going bad what you think man
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Well Todd it has just disconnected at 5:27 so its still doing it
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What do you mean by disconnected? Your original issue implied that the outlet was not behaving according to program. Did you just update to 4.53?
Say im sorry Todd for the confusion but i did just update to the new firmware
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That’s likely the problem then. It has issues. There are a few threads on it. You could read through those or contact Neptune Support. Your best bet might be to roll back to the previous FW rev.
Well Todd best way for me to explain it to you is the base unit turns off i have to unplug everything from it unplug it from the power outlet and replug it back in to get it back up again
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Can i just go back 1 ir 2 firmware an
redownload to fix it
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You can if you saved a copy. I assume since you just recently updated, you have not added any new commands that are not supported by the older version. If you have, remove those before downgrading. You still might want to check with Neptune before doing so, just in case there is an obvious fix for the current rev.
Ok will do i put in a ticket it driving me crazy cause I to keep reconnecting it sometimes it will last 5 hrs but most of the time its 1,hr- 45 min -20 min- 15 min but the worst of all while im a sleep and my tank just sets till i get up and its going to be cold tonight
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Man Todd im up and running Luis the Neptune hooked me up man
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Good to hear it. What was the issue?
Say Todd whats you guys shipping address i need to send my apex in to be fixed
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