Page 1 of 2 12 LastLast
Results 1 to 25 of 27

Thread: Help

  1. #1
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164

    Help

    Ok just updated firmware and now my lights will not turn off

    Sent from my SM-G955U using Tapatalk

  2. #2
    Frequent Visitor Todd's Avatar
    Join Date
    Jan 2013
    Location
    Huntsville, AL
    Posts
    583
    We're going to need a lot more info. First question is after updating the base FW did you also update all the modules? Can you still access the Apex?

  3. #3
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Quote Originally Posted by Todd View Post
    We're going to need a lot more info. First question is after updating the base FW did you also update all the modules? Can you still access the Apex?
    Say Todd when im updating my base unit do it have to have my eb8 hooked to it

    Sent from my SM-G955U using Tapatalk

  4. #4
    Frequent Visitor Todd's Avatar
    Join Date
    Jan 2013
    Location
    Huntsville, AL
    Posts
    583
    Not to update the base unit. But to update the modules, they would need to be connected.

  5. #5
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Ok it will not let me update firmware this is all i get a my firewall is disabled and my wireless also

    Sent from my SM-G955U using Tapatalk

  6. #6
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
    Posts
    13,176
    Quote Originally Posted by drex View Post
    Say Todd when im updating my base unit do it have to have my eb8 hooked to it

    Sent from my SM-G955U using Tapatalk
    You do unless you have the aux power supply plugged in.

    You might be an engineer if...You have no life and can prove it mathematically.

  7. #7
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Mnan Todd my ip address changed wow hope i got now

    Sent from my SM-G955U using Tapatalk

  8. #8
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Ok Todd i got it now can you walk me through on how to update my eb8 with my base unit

    Sent from my SM-G955U using Tapatalk

  9. #9
    Frequent Visitor Todd's Avatar
    Join Date
    Jan 2013
    Location
    Huntsville, AL
    Posts
    583
    Your profile says you are using the Apex Jr, so using the classic dashboard select Configuration from top menu bar, then Module Setup. At the bottom of the page should be a module list indicating each module and SW Rev. After a new base FW update, some will show as OLD. For any that are old, select from the module drop-down list and pick the Update Firmware button. Then Submit Module Change.

  10. #10
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Quote Originally Posted by Todd View Post
    Your profile says you are using the Apex Jr, so using the classic dashboard select Configuration from top menu bar, then Module Setup. At the bottom of the page should be a module list indicating each module and SW Rev. After a new base FW update, some will show as OLD. For any that are old, select from the module drop-down list and pick the Update Firmware button. Then Submit Module Change.
    Say Todd they or all showing ok

    Sent from my SM-G955U using Tapatalk

  11. #11
    Frequent Visitor Todd's Avatar
    Join Date
    Jan 2013
    Location
    Huntsville, AL
    Posts
    583
    Are still having issues?

  12. #12
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Quote Originally Posted by Todd View Post
    Are still having issues?
    Man Todd im have my fingers crossed i left it unplugged last nite with im mean nothing plugged into it. Got up this morning plugged it back up connected it to my router. That was at 11:45 amTx. time and its still connected i have add my heater to it cause thats the thing thats going to turn off an on the most now to see if it stays connected if it does ill slowy add 1 piece at a time to see if its one my ideas that or going bad what you think man

    Sent from my SM-G955U using Tapatalk

  13. #13
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Well Todd it has just disconnected at 5:27 so its still doing it

    Sent from my SM-G955U using Tapatalk

  14. #14
    Frequent Visitor Todd's Avatar
    Join Date
    Jan 2013
    Location
    Huntsville, AL
    Posts
    583
    What do you mean by disconnected? Your original issue implied that the outlet was not behaving according to program. Did you just update to 4.53?

  15. #15
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Say im sorry Todd for the confusion but i did just update to the new firmware

    Sent from my SM-G955U using Tapatalk

  16. #16
    Frequent Visitor Todd's Avatar
    Join Date
    Jan 2013
    Location
    Huntsville, AL
    Posts
    583
    That’s likely the problem then. It has issues. There are a few threads on it. You could read through those or contact Neptune Support. Your best bet might be to roll back to the previous FW rev.

  17. #17
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Well Todd best way for me to explain it to you is the base unit turns off i have to unplug everything from it unplug it from the power outlet and replug it back in to get it back up again

    Sent from my SM-G955U using Tapatalk

  18. #18
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Can i just go back 1 ir 2 firmware an
    redownload to fix it

    Sent from my SM-G955U using Tapatalk

  19. #19
    Frequent Visitor Todd's Avatar
    Join Date
    Jan 2013
    Location
    Huntsville, AL
    Posts
    583
    You can if you saved a copy. I assume since you just recently updated, you have not added any new commands that are not supported by the older version. If you have, remove those before downgrading. You still might want to check with Neptune before doing so, just in case there is an obvious fix for the current rev.

  20. #20
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Ok will do i put in a ticket it driving me crazy cause I to keep reconnecting it sometimes it will last 5 hrs but most of the time its 1,hr- 45 min -20 min- 15 min but the worst of all while im a sleep and my tank just sets till i get up and its going to be cold tonight

    Sent from my SM-G955U using Tapatalk

  21. #21
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Man Todd im up and running Luis the Neptune hooked me up man

    Sent from my SM-G955U using Tapatalk

  22. #22
    Frequent Visitor Todd's Avatar
    Join Date
    Jan 2013
    Location
    Huntsville, AL
    Posts
    583
    Good to hear it. What was the issue?

  23. #23
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Say Todd whats you guys shipping address i need to send my apex in to be fixed

    Sent from my SM-G955U using Tapatalk

  24. #24
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
    Posts
    13,176
    Quote Originally Posted by drex View Post
    Say Todd whats you guys shipping address i need to send my apex in to be fixed

    Sent from my SM-G955U using Tapatalk
    Todd isn't a neptune employee nor are most of the regulars here.....

    You might be an engineer if...You have no life and can prove it mathematically.

  25. #25
    Frequent Visitor drex's Avatar
    Join Date
    Apr 2014
    Location
    Texas
    Posts
    164
    Quote Originally Posted by zombie View Post
    Todd isn't a neptune employee nor are most of the regulars here.....

    You might be an engineer if...You have no life and can prove it mathematically.
    Thanks zombie didnt know my bad thanks for the info

    Sent from my SM-G955U using Tapatalk

Page 1 of 2 12 LastLast

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •