Results 1 to 2 of 2

Thread: Apex Controller disconnects repeatedly

  1. #1
    Regular Vistor horton's Avatar
    Join Date
    Dec 2014
    Location
    Kansas City, MO
    Posts
    15

    Apex Controller disconnects repeatedly

    I have an Apex Controller (Classic - purchased in 2014) setup with Modules PM2, VDM on 2 EB8.


    REV. 4.53 - AB17
    Build #1
    Serial 39783


    The Apex Controller disconnects repeatedly. It's connected through AT&T Uverse outlet unit. The Apex Controller disconnected before I did the last firmware update (not as often). Since Apex firmware update, it freezes more and is extremely unreliable.


    I refresh (login/off) Apex Fusion on mobile phone and computer. Plus, I unplug ethernet cable, unplug USB from the display/EB8 and power off/on the entire system, and have run a 50' cable to the router. Sometimes that will bring the Apex Controller back online or I wait and wait. I am getting more and more frustrated!


    Does anyone have some suggests to fix? What firmware should my Apex Classic Controller have installed?


    May be it is worth leaving the 50' cable to the router as a permit connection.


    Your Apex Controller is as good as your internet service.
    HORTON

  2. #2
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
    Posts
    13,176
    The freezing problem is probably your bootloader. Update that from the display by navigating to system -> bootloader update -> press center button.

    For random reboots contact support. That firmware version made a lot of existing issues surface as reboots and support knows how to fix a lot of those problems.

    You might be an engineer if...You have no life and can prove it mathematically.

Similar Threads

  1. Help! Help when apex disconnects
    By Nagreen8 in forum Misc Apex Usage & Programming
    Replies: 2
    Last Post: 06-27-2020, 08:59
  2. Help! Apex disconnects daily
    By GaryM7 in forum Networking & Internet Connectivity
    Replies: 7
    Last Post: 12-24-2017, 01:00
  3. Replies: 0
    Last Post: 01-10-2016, 13:52
  4. Question: Is there a way to alert when a module disconnects from the controller?
    By dingoinde in forum Misc Apex Usage & Programming
    Replies: 0
    Last Post: 06-09-2015, 18:39
  5. Help! Apex won't stop emailing me repeatedly
    By kirk_m in forum Networking & Internet Connectivity
    Replies: 11
    Last Post: 12-28-2013, 22:45

Tags for this Thread

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •