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Thread: 5 AM and my Energybar 832 was clicking on and off and smelt like it was burning.....

  1. #1
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    5 AM and my Energybar 832 was clicking on and off and smelt like it was burning.....

    5 AM and my Energybar 832 was clicking on and off and smelt like it was burning I'm not sure what to do is there a reset or something to fix it?
    I bought it for my 250 gal so I'm setting it up and wanted to learn how to use it so I set it up on my 36 gal..
    This is what I have
    Plug 1. HOB Filter
    Plug 2. Power Head
    Plug 3. Heater
    Plug 4. LED Light
    last night before bed it was pulling 51 watts, 1 amp 119 volts
    5 am I was woke up to the clicking of the energybar and the filter, power head and light turning on and off.
    Today I checked it now plug 1 works 2,3,4 don't work but I can see the light on the energybar turning on and off as controlled...
    first night using it and not feeling so good about the money I spent on this thing.
    Thanks for you help or info...
    James

  2. #2
    Master Control Freak RussM's Avatar
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    Forum users are not going to be able to help. You need to contact tech support. https://www.neptunesystems.com/support/contact-support/
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  3. #3
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    I was hopping there was just a reset button someone knew about but thinks I give them a try.
    James

  4. #4
    Regular Vistor
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    Just for future knowledge, I believe (correct me if I'm wrong Russ) that the blinking lights indicate the EB thinks that outlet went over current limits. I just sent one of my EB832s in for having a outlet stuck off and blinking.

  5. #5
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    I emailed them there going to RMA it and just give me another one since it smells like it was burning... since it was only pulling 51 watts and 1 Amp I think I just got a bad part it's flashing "EB8932 - Voltage Error" on the APEX Fusion Screen and the voltage jumps from 0 to 13 to 119 and back down all around and I checked it and at the plug it reading right......I'm just happy to get them to help me so fast after getting a ticket going.
    Thanks for the info.
    James

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