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Thread: AFS not retracting backinside

  1. #1
    Regular Vistor
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    Pointe-Claire, QC, Canada
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    AFS not retracting backinside

    Good day all,

    Been a while since my last visit and request.

    Got (2 months ago) the AFS as an addition to my system.

    My wife notice no food is falling during feeding so I check the AFS.

    To my surprise the food canister was in the extended position and kind of 'off clock' like at 45deg.

    I did activate the feeder (using the manual 'ON' command).
    The canister rotates about 360deg (1 turn) and stop.
    I pull the canister from the feeder and check the alignment of the orange shaft. The shaft has 3 little' fins' that should be aligned with the nothch but they are not.
    Do not know what happened really.

    How do I realigned the orange shaft with the notch?

    Can I diassemble the AFS and manually re-align the whole mechanism?

    Thank you for any help

    Marc G

  2. #2
    New User
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    SE MN
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    I am having a similar issue, mine is about a week old and has only been used for three days.

    Sent from my SM-T817V using Tapatalk

  3. #3
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by TLeTourneau View Post
    I am having a similar issue, mine is about a week old and has only been used for three days.

    Sent from my SM-T817V using Tapatalk
    Submit a tech support request https://www.neptunesystems.com/support/contact-support/
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  4. #4
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    Quote Originally Posted by RussM View Post
    Done, thanks Russ.

    Sent from my SM-T817V using Tapatalk

  5. #5
    New User
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    what was the solution, having the same issue

  6. #6
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by gsutcliffe View Post
    what was the solution, having the same issue
    Submit a tech support request.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  7. #7
    Regular Vistor
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    Quote Originally Posted by RussM View Post
    Submit a tech support request.

    Ok. I will do the same cause things have not been solved so far.

    Marc G

  8. #8
    New User
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    Mar 2018
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    St louis mo
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    I have the same issue too. what has been your outcome. did they replace the unit after you contacted them or were they able to fix it online while on the phone with you.

  9. #9
    New User
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    Quote Originally Posted by chads50chevy View Post
    I have the same issue too. what has been your outcome. did they replace the unit after you contacted them or were they able to fix it online while on the phone with you.
    Mine was replaced, the replacement has worked fine so far.

  10. #10
    New User
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    Sydney, Australia
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    Had the same issue after a couple of weeks of use. Had to send it in after lodging a query and instructions to fix didn’t have a result. I received a unit back that works. Don’t know if it was a new one or same one fixed. Some correspondence would’ve been nice to say what the issue/fix was rather than just a box with the feeder in.


    Sent from my iPhone using Tapatalk

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