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Thread: Apex keeps resetting

  1. #1
    New User
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    Apex keeps resetting

    I have seen that if your controller resets over and over you can unplug it from the internet. While this does work for me I wonder what is the point of even having the apex if I can't connect it to the internet lol. Is there a fix coming out soon? My Apex classic resets a good 40 to 50 times a day! Unless I disconnect it from the internet. Is there anything else I can do other than disconnecting the apex from the internet?

  2. #2
    Frequent Contributor zombie's Avatar
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    Contact support. Most of the reboot issues you have heard about on recent firmwares are corrupt configs or sometime hardware problems that only they can fix.

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
    New User
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    Had same problem. Ended up being my WXM module had a short in it. This made my system keep rebooting.

  4. #4
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    Hi, how did you go with this. My classic started doing the exact same thing last night. It does it every 5 minutes, unplug the Ethernet cable and it stops.

  5. #5
    Master Control Freak RussM's Avatar
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    Contact Neptune technical support.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  6. #6
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    Rebooting

    Quote Originally Posted by Ian View Post
    Hi, how did you go with this. My classic started doing the exact same thing last night. It does it every 5 minutes, unplug the Ethernet cable and it stops.
    Hello. My situation was my automatic feeder fell in the tank while I was away. Stayed in the tank I’m guessing 6 days. Was connected to the WXM and shorted it out. Made the Neptune keep rebooting. I think mine was a rare occurrence. Don’t know if this helps you?

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