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Thread: ATK problem I dont understand

  1. #1
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    ATK problem I dont understand

    Something not working correctly and I'm at loss so far. It appears that the ATO pump is beginning to run even when the LOW sw is closed -- which should prevent the pump from turning on.

    I created a virtual sw (ATOrunerr1) to email me if the both ATO_LO is CLOSED and ATO_PMP is ON but it is not triggering even though screen shots clearly show both conditions are met. Screen shot attached showing both low sw closed and pump running.

    Image of sump clearly shows that ATK units is completely submerged.

    I'm not understanding something with this setup...

    SW1 named ATO_LO
    SW2 named ATO_HI
    1" FLOW sensor plugged into SW4 and name RTNFLO
    24v pump ouotlet named ATO_PMP

    What started this entire investigation is that the auto-error of the pump running too long is triggering constantly. I expect this is due to the pump running when it should not be running. The low switch being closed does not appear to shut down the pump. The ATK was only recently added to the system and has likely never functioned correctly.

    DT is 450 gal, Sump is 135 gal (if full), current Apex
    Pictures attached.

    sump:
    sump.jpg
    atk closeup:
    closeup.jpg
    error condition screen shot:
    screen1.jpg
    ATO_PMP code:
    ATO_PMP code.jpg
    ATOrunerr1 code:
    ATOrunerr1.jpg

    I will add other images in follow-up... pgm says 5 is limit
    byron

  2. #2
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    input connections:
    input_connects.jpg
    sw 1:
    sw1_connect.jpg
    sw2:
    sw2_connect.jpg
    email alarm:
    email_alarm.jpg
    fmm connection:
    fmm.jpg
    byron

  3. #3
    Frequent Contributor zombie's Avatar
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    Make sure the ATK module firmware is updated. I don't see anything wrong with your code.

    You might be an engineer if...You have no life and can prove it mathematically.

  4. #4
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    I knew I forgot an image:
    fmm rev.jpg

    thanks for looking at this...

    if its a potential HW issue (I realized it rarely is), what would you surmise to be the issue?
    The sensors do seem to go OPEN and CLOSED with the water level (although seem to be slow reacting).
    The pump does manually run and stop when requested.
    The sensors seem to be plugged into the correct inputs.

    AUTOrunerr1 is not even triggering if the pump is on with the low switch closed????
    byron

  5. #5
    Frequent Contributor zombie's Avatar
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    Was this just a temporary for like 30 seconds to a minute, or did it actually stay on for some time?

    You might be an engineer if...You have no life and can prove it mathematically.

  6. #6
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    Turn on logging for the VO.

    Fusion sometimes takes a little more time to update states.

    Do any testing in the local Dashboard.


    Sent from my iPhone using Tapatalk

  7. #7
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    I don't know if this helps a diagnose of hinders, but I just tried this:

    turned the pump on manually, low switched is still submerged and showing CLOSED on screen.
    I removed this line from ATOrunerr1: If ATO_LO OPEN Then OFF

    EMAILALM instantly triggered.

    put that line back into ATOrunerr1 and EMAILALM instantly cleared

    SO: that says to me that something is not seeing/reporting the state of ATO_LO???? ATO_LO shows CLOSED on the screen but the programming is not reacting to that???
    byron

  8. #8
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    Are the ports on auto-detect?

    Screenshot of FMM configure page. Action: Configure


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  9. #9
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    Quote Originally Posted by vhuang168 View Post
    Turn on logging for the VO.

    Fusion sometimes takes a little more time to update states.

    Do any testing in the local Dashboard.


    Sent from my iPhone using Tapatalk
    I probably haven't run the local Dashboard in a couple of years... what is the VO?
    byron

  10. #10
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    Virtual Outlet

    http://Apex.local

    Or http://ip address


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  11. #11
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    Quote Originally Posted by vhuang168 View Post
    Virtual Outlet

    http://Apex.local

    Or http://ip address


    Sent from my iPhone using Tapatalk
    sorry, my brain fried I guess on VO... good idea, I just went and turned on logging.

    Have to go out for a bit. I can look at local Dashboard when I get back. Are you thinking that Fusion may be functioning incorrectly to contribute to this issue?
    byron

  12. #12
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    Quote Originally Posted by zombie View Post
    Was this just a temporary for like 30 seconds to a minute, or did it actually stay on for some time?

    You might be an engineer if...You have no life and can prove it mathematically.
    Zombie: I left it on for over a minute. What is the loop time on the APEX?
    byron

  13. #13
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by byron View Post
    Zombie: I left it on for over a minute. What is the loop time on the APEX?
    The apex itself is 1 second. Fusion has a 30 sec to 1 minute refresh rate. Apex local will update every 10 seconds or so.

    You might be an engineer if...You have no life and can prove it mathematically.

  14. #14
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    Quote Originally Posted by vhuang168 View Post
    Are the ports on auto-detect?

    Screenshot of FMM configure page. Action: Configure


    Sent from my iPhone using Tapatalk
    yes, all 4 ports on auto-configurefmm_config.jpg
    byron

  15. #15
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    I set ATO_PMP back to AUTO to test again, within 2 minutes I get this screen image again:
    ATO_HI CLOSED
    ATO_LO CLOSED
    ATO_PMP ON
    ATOrunerr1 OFF

    this is making no sense to me... as a minimum, ATOrunerr1 should be ON since ATO_PMP is on and ATLO_LO is CLOSED. Screen grab attached...
    grab-20180524.jpg
    byron

  16. #16
    Frequent Contributor zombie's Avatar
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    I would create a support ticket. Sounds like something may be corrupt or something.

    You might be an engineer if...You have no life and can prove it mathematically.

  17. #17
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    I created another test which is more confusing...
    VO: ERR-LOOpen
    err-LOopen.jpg
    this is set ON if ATO_LO is OPEN

    here is the screen shot just after it was set to AUTO:
    grab2-20180524.jpg
    ATO_LO is CLOSED
    ERR-LOOpen is ON

    dont see how that is possible...

    Anyone have thoughts on how this might occur?
    byron

  18. #18
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    Quote Originally Posted by zombie View Post
    I would create a support ticket. Sounds like something may be corrupt or something.

    You might be an engineer if...You have no life and can prove it mathematically.
    can I reference this thread for a support ticket or do I need to recreate all of it somehow... I've been using Neptune since before Apex and I don't think I have ever created a support ticket before
    byron

  19. #19
    Frequent Contributor zombie's Avatar
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    Give them a brief synopsis and a link to this thread.

    You might be an engineer if...You have no life and can prove it mathematically.

  20. #20
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    what AOS are you on? I'm having similar issues but not with pump, just switches not working as they should. also started 5 hours ago. Tried all the normal resets but no luck. Maybe a fusion issue?

  21. #21
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by bobstar View Post
    what AOS are you on? I'm having similar issues but not with pump, just switches not working as they should. also started 5 hours ago. Tried all the normal resets but no luck. Maybe a fusion issue?
    Please start a new thread rather than hijacking this thread. And give full details; your post is too vague for anyone to help.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  22. #22
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    Quote Originally Posted by bobstar View Post
    what AOS are you on? I'm having similar issues but not with pump, just switches not working as they should. also started 5 hours ago. Tried all the normal resets but no luck. Maybe a fusion issue?
    AOS Version5.03_2C18
    byron

  23. #23
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    O.K I'm still using 5.03_2A18 so that's not the prob. I'm going to delete the FFM for a few hours and disconnect form controller and then set up again to see it that fixes things. Fingers crossed.

  24. #24
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    Quote Originally Posted by bobstar View Post
    O.K I'm still using 5.03_2A18 so that's not the prob. I'm going to delete the FFM for a few hours and disconnect form controller and then set up again to see it that fixes things. Fingers crossed.
    Russ is right, should start a new thread on your issue.
    byron

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