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Thread: Receiving Text Alarms from a different phone number from provider every time there is an alarm state change.

  1. #1
    Regular Vistor
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    Jul 2016
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    Houston, Tx
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    Receiving Text Alarms from a different phone number from provider every time there is an alarm state change.

    As title says... I switch phone provider to AT&T and now every time my apex sends an alarm or clears one it comes in as a new contact phone number. Therefore cannot view on my phone as a conversation nor save the number since its always a different one. I have verified from AT&T and Neptune systems that this is indeed AT&T's issue since their system converts messages originating from a .com address
    to a different number every time.
    ( Alarms used to come in as sent from "[email protected]" with Sprint with no issue at all.)

    I was told that there might be a work around out on the forum by Neptune Systems rep.
    This is very annoying. Anyone solve this issue?

  2. #2
    Frequent Contributor zombie's Avatar
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    Dec 2013
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    Denver, CO
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    I don't believe there is a fix for this.

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
    Frequent Visitor rkpetersen's Avatar
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    Jun 2017
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    Near Seattle
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    Yup, that's how it works under AT&T. A significant nuisance. You learn how to delete multiple texts quickly.

    The only work around I've heard of was a rumor that services exist that will, for a fee, 're-thread' messages like this for you. Supposedly used by firefighters and such. But no one could ever point me in the direction of such a service, and googling for it yielded nothing useful.

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