What I sent to Neptune Support, but wanted to see if anyone has had the same problems;
"I have an ATK that I purchased from Bulk Reef Supply on March 26 2018.
Past day I've noticed the email warnings kept going off saying the top sensor (Swx6 2) was activated due to high water which I have set to do so. But now I see the reason, that the ato level sensor 1 (swx6 1), isn't working. So the ato is filling up my sump until the water level reaches sensor 2 and activated, cutting the ato off.
Test I've ran to see if I could fix:
- Moving the ato up and down to test sensors, opening, and closing.
- Making sure module and apex had the current upgrades/software (which they did and do)
- Restarting the FMM
- Reprogramming the FMM
- Switching sensors to make sure it wasn't a port problem on the fmm.
After all this, the Sensor 1 still shows that it's not working even below water.
With this being said it seems to be dead. Is there a replacement I can get or a fix for this?"
Bookmarks