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Thread: Need help: ATK MODULE reboots itself. Doesn't work.

  1. #1
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    Need help: ATK MODULE reboots itself. Doesn't work.

    Where to start..

    I started noticing my salinity having a huge swing

    After my return line started Foaming I realized I had an auto top off Problem.

    I logged into a Apex fusion. In manually turn the ATK on. I visually monitored the ATK And realized It wasn't working right . The FMM module was turning the pump on and off repetitive . Manually turning the tile to on did nothing but turn the pump on and off constantly.

    I have 3 PMUP's . I tried all 3.

    They all did the same thing. No change.

    I unplugged the module, plugged it back in and no change.

    I updated the module through apex fusion.

    Re deleted it. Same thing no change.


    Also.

    On apex fusion. The main dashboard, it would keep saying 'new tiles available'. And act as if I hooked a new FMM/Atk up. I would reprogram it, and it would work for sometime with the on and off cycles.

    Then it would just stop working. And list a new tile available on a new module location.

    It went from module location 7 to 8, 9, then 10, 11 and 12. Insane.

    So every bit of programming would point to the wrong module location and sensor location.

    Hopefully I Explained this well enough.

    I'm not sure where to start with this hopefully this can be figured out thank you.

    Once I figure out screen shots I will attach them.

  2. #2
    Master Control Freak RussM's Avatar
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    Contact Neptune tech support.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  3. #3
    NSI Member Krazie4Acans's Avatar
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    This is an indication that the PMUP is bad and causing the ATK to error and reboot. Contact support so they can verify and get a new PMUP sent out.

  4. #4
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    I have 3 PMUP. They all do it. I'll try calling tmorrow

  5. #5
    NSI Member Krazie4Acans's Avatar
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    Do you have 3 ATK Power supplies? Does the issue follow one of the power supplies or does it follow the ATK module?

  6. #6
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    Actually, just 1 power supply. Unless I use a cable, and power it from the eb382..

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